Frequently Asked Questions
Are our products genuine?
Absolutely! All of our stock is 100% genuine. All of our items are new and unused and come with all of the features and build quality of locally sourced, but more expensive items.
How long will my item take to be delivered?
If you place your order before 12pm between Monday and Friday, you should receive your item the next working day however, from time to time our couriers may experience a delay, but this should be no longer than an extra day. If you experience an extended delay please do get in touch with us and we will follow it up for you.
Are your items in stock?
Yes! Our website is not updated live. We aim to ensure stock levels are correct at all times, however from time to time there may be a discrepancy and we will endeavour to notify you of this in a timely manner.
Is all your stock displayed on your website?
We aim to display all our stock on our website however we hold over 1000 different brands in our store room at any one time so not all the stock is shown here. Please do ask us if there is something you are looking for at firstname.lastname@example.org.
How do I pay for my order? Is it secure?
All orders are required to be paid by credit card or direct deposit* before goods are dispatched.
The following cards can be used on our website:
Note also that all credit card transactions are processed by Windcave in a secure payment gateway.
Please note however that payment for any goods is required before they are dispatched and thus delivery times will be subject to when the funds are actually received. For direct credit payments, as these can take more time to show in our account, we may only ship the following business day.
How do I track my order?
Please ensure your e-mail is entered correctly as we send receipt and order tracking information via email only. This is sent as soon as the items are dispatched. We use a signature required service via NZ Post.
My order has not arrived!
If you have not received your item within two working days of the order being placed, please email us at email@example.com and we will follow up for you. Your tracking number should provide detailed information about your orders delivery status so it is very rare our deliveries go missing.
Can I return my order?
If you are unhappy with your purchase you may return it to us in the condition it arrived for a full refund in the method of which you paid. You must return the item at your own cost within 7 days from receipt in a saleable condition.